APPLY FOR CREDIT

Nav Bar

Make a Payment

Nav Bar

Education

Contact us

Nav Bar

Español

Nav Bar

Find A Location

FREE SHIPPING*
Spend $50 or more and receive FREE ground shipping!

Daniel's Jewelers Online

Daniel's Jewelers Online Shopping

  CLEARANCE
You are here: Home > Mother's Rings & Pendants > FAQ

Mother's Rings FAQ

The most frequently asked questions are answered here.

PAYMENT OPTIONS
Can I pay in installments?
What payments do you accept?

ABOUT THE RINGS
How do I figure out my ring size?
How big are the rings?
I need to make a change to a ring I just ordered. Is this possible?
I lost my ring. Can you replace it?
Can you engrave on the inside of the ring?
How many characters may each name be?


ABOUT METAL TYPES
Are the rings available in white and yellow gold?
What's the difference between 10kt and 14kt gold?

ABOUT THE STONES
What is the difference between genuine and simulated stones?
How big are the stones on the mother's rings and pendants?
How many stones can a mother's ring hold?
May I order larger stones for a particular mother's ring style?
Which styles offer pearl and opal birthstones?
Why can't I order pearl for my June birthstone?
Can you set stones that I provide?


MANUFACTURING & SHIPPING TIMES
When should I expect the ring?
How is the ring sent?
The ring isn't here and it's been more than four weeks. What can I do?

SERVICE & RE-SIZING
The stone fell out of my ring. What can I do?
My ring doesn't fit me anymore. How much is re-sizing?
I don't like the stones anymore. What are my options?

RETURNS
How do I return a ring?


PAYMENT OPTIONS

Q: Can I pay in installments?
A: We regret that we cannot offer credit or layaway plans for the purchase of mother's rings on the Internet. However, each of our 46 retail locations in Southern California offers credit to qualified customers.

Q: What payments do you accept?
A: Paying by Credit Card
We currently accept Visa, Mastercard, Discover, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. We also accept personal checks and US$ money orders. You may safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Paying by Check Card
If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card. Daniel's Jewelers does not currently support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.

Paying by Personal Check & Money Orders
We are delighted to accept your check or money order made payable to Daniel's Jewelers Online. Please use the online ordering system and select "pay by check or money order" when you checkout. You will receive an email receipt with instructions for mailing payment. DO NOT SEND CASH. All personal checks and money orders require 14 business days additional processing. Daniel's Jewelers Online is not responsible for payments lost in transit. All personal checks and money orders must clear BEFORE the order is processed.

ABOUT THE RINGS

Q. How do I figure out my ring size?
A: We strongly suggest that you visit a local professional jeweler and have the finger sized. If this is a gift for a loved one, we suggest taking a ring that you know fits them, and have it sized by a professional jeweler. We also have a ring sizing tool available online that you may print out and use to determine your ring size. Click here to download the ring sizing tool.

Q: How big are the rings and pendants?
A: Every ring and pendant is enlarged for viewing details. The actual size is noted for each style once you choose the number of stones. Please note, sizes vary. Listed sizes are for size 6.

Q: I need to make a change to a ring I just ordered. Is this possible?
A: If you ordered within the last 24 hours, we can make any change you require. However, if the ring has already entered our manufacturing stage, you must CANCEL the order and place a NEW order.

Q: I lost my ring. Can you replace it?
A: If you purchased the ring through DanielsJewelers.com, we have your order information on file. We can manufacture a new ring accordingly. Contact us for more details so we may make payment arrangements with you.

Q. Can you engrave on the inside of the ring?
A: No, we do not provide that service and do not recommend engraving on the interior of the rings. We offer rings with cast names on the top only.

Q. How many characters may each name be?
A: This varies by style. A character is any letter, number, symbol or space.

    Personalized Marquises, Personalized Stackable, Family Hearts 7 characters
    Cherish, Destiny, Endless Love, Faithful, Individual, Irresistible, Kisses, Palacious Ribbons of Love, Splendor, Unforgettable 10 characters
    Irresistible 14 characters


ABOUT METAL TYPES

Q: Are the rings available in white and yellow gold?
A: All of our mother's rings and pendants are available in both white and yellow gold, 10kt or 14kt.

Q: What's the difference between 10kt and 14kt gold?
A: 24Kt gold is pure but too soft to use, so it is mixed with other metals to strengthen it. 18Kt is 75% pure. It is the European standard. 14Kt is the most popular choice in the U.S.; however, 10Kt is an affordable, beautiful alternative. There is a noticeable difference in gold color between our 10Kt and 14Kt yellow gold rings. White gold is the quality of 10Kt or 14Kt mixed with different metals to make it silver-colored.

ABOUT THE STONES

Q: What is the difference between genuine and simulated stones?
A: Simulated stones are stones that are made of a material other than what it is attempting to copy. Cubic zirconium, lab grown corundum, lab grown spinel and glass are common materials used to simulate gemstones. There is a NOTICEABLE difference between simulated and genuine stones.

Q: How big are the stones on the mother's rings and pendants?
A: Please view the our stone size chart, it lists stone sizes for each style.

Q. How many stones can a mother's ring hold?
A: Each mother's ring style has a different maximum. Here are the ring styles that hold the most stones. We regret that we do not sell mother's rings that contain more than nine stones.
NINE STONES: Style 015 Heartfelt Memories, Style 021 Birthstone Surround

EIGHT STONES: Style 013 Forever Yours, Style 014 Moonlit Memories

SEVEN STONES: Style 003 Touch Of Elegance, Style 018 Centered Reflections, Style 017 Memorable Marquise, Style 027 Twist of Twilite, Style 028 Elegance, Style 035 Ribbons of Love Ring, Style 036 Splendor Ring

Q: May I order larger stones for a particular mother's ring style?
A: Each mother's ring and pendant is designed to hold a specific stone size and shape. We cannot order larger nor smaller stones than those listed.

Q: Why can't I order pearl for my June birthstone?
A: On many of our ring styles, pearl is not available due to its shape and high cost. Alexandrite is a recognized alternative to pearl.

Q: Which styles offer pearl and opal birthstones?
A: Here are the styles that offer pearl and opal:

Style 001 - Circle of Love
Style 002 - Constellation
Style 003 - Touch of Elegance
Style 005 - Forever in Diamonds
Style 006 - Satin Rope
Style 009 - Touch of Class
Style 010 - Mother's Love
Style 011 - Pool of Memories
Style 012 - Rounds of Romance
Style 013 - Forever Yours
Style 018 - Centered Reflections
Style 021 - Birthstone Surround

Q. Can you set stones that I provide?
A: We regret that we cannot set stones provided by customers. Our manufacturers provide all stones, to ensure consistency in quality and color.

MANUFACTURING & SHIPPING TIMES

Q: When should I expect the jewelry?
A: This depends on the style you purchased. Mother's rings and pendants with cast names require between two to three weeks for manufacturing. The "Celebrations Of Life" mother's rings with stone personalization require two to three weeks. The rest of the ring styles with stone personalization require only two to three business days.

The shipping method you choose for the ring determines the delivery time. We offer Next-day delivery, 2nd Day Delivery, and Ground Delivery (3 to 7 days). As soon as the ring ships, you will receive a shipping confirmation at the email address you provided for the purchase.

Q: How is the jewelry sent?
A: In the U.S.A., all rings are sent via Federal Express or United Parcel Service. Packages require signature confirmation -- you or an authorized person must sign for the package for it to be released. For APO and FPO addresses, rings are sent U.S. Postal Service First Class.

Q: The jewelry isn't here and it's been more than four weeks. What can I do?
A: Please contact us immediately by email or by phone at 866-958-7664 8am-4:30pm [Pacific Time] Monday-Friday.

SERVICE & RE-SIZING

Q: The stone fell out of my ring. What can I do?
A: If you purchased the ring through DanielsJewelers.com, you can send it back to us for service. Labor costs and market value of the replacement stone and a $15 return shipping fee will apply. questions@online.danielsjewelers.com or via the customer service page to obtain a Return Authorization Number (RAN#). You must have a RAN# in order to return an item.

Q: My ring doesn't fit me anymore. How much is re-sizing?
A: Sizing is $40.00 on all mother's rings. Please note return shipping is an additional $15.00

Q: I don't like the stones anymore. What are my options?
A: You can send it in for servicing. The fee is $40 for each stone change. Please note return shipping is an additional $15.00

RETURNS

How do I send a ring in for repair?
  • Please contact us via email questions@online.danielsjewelers.com or via the customer service page to obtain a Return Authorization Number (RAN#). You must have a RAN# in order to return an item.
  • Returns must be made within 30 days of purchase and must be accompanied by a copy of this packing slip, along with your RAN#. A full refund for the purchase price of the ring will be issued.
  • You are responsible for any return shipping and handling charges incurred. If you received free shipping for the item, there is a re-stocking fee of $15. We can only refund shipping costs if the return is a result of our error or defective merchandise.
  • Returns must be in original package and in good condition.


return to top


ADDITIONAL QUESTIONS?
Do you have further questions that aren't answered here? Please send email to questions@online.danielsjewelers.com

email

Daniel's Email

Customer Service

Contact Us
Free Shipping and Free Returns
Pricing Policy

Email

Store Services

Store Locator
Current Catalog
Apply For Credit
Make a Payment
Jewelry Insurance

 Email

Company

About Daniel's
Daniel's Cares
Career
Leasing Opportunities
Privacy Policy

Stay Connected:

Email
Facebook Instagram Twitter
Footer Footer
Jewelers For Children Make A Wish
Footer
© Copyright 2019 SMC Interactive, All Rights Reserved.