Daniel's Jewelers Online
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Daniel's Jewelers Online Promotions

HOME >> QUESTIONS ABOUT DANIEL'S ORDER

QUESTIONS

We’re available Mon–Fri, 7:30am–4:30pm PST. If we miss your call, we will try to get back to you as soon as we possibly can.

We're here for you and will do everything to make sure your order is right.

CONTACT US
(866) 958-7664

EMAIL US
questions@online.danielsjewelers.com
FREE SHIPPING

OUR 30-DAY ONLINE RETURN POLICY

BEST PRICE PROMISE

FREE SHIPPING*

Spend $50 or more and receive FREE ground shipping!


All jewelry items are shipped through Federal Express or United Parcel Service. Please allow one to two business days expected delivery time, plus manufacturing and processing time.


All orders are subject to credit and address verification. For your protection, all FedEx and UPS shipments require a customer signature upon delivery.


Canadian customers: We ship to Canada. All prices are listed in US dollars. You may be charged a duty, please consult with your local customs office for further details. If a duty is applicable, it is your responsibility to pay it.


SHIPPING FEES

Destinations Shipping Options Order LESS Than $50 Order MORE Than $50
Continental U.S. Ground $9.95 FREE
2nd Business Day $19.95 $9.95
Next Business Day $22.95 $17.95
Saturday Delivery $39.95 $29.95
Alaska, Hawaii,
Puerto Rico & Canada
Standard Shipping $29.95 $24.95
2nd Business Day $39.95 $29.95
Saturday Delivery Not Available Not Available

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OUR 30-DAY ONLINE RETURN POLICY


Our 30-day ONLINE return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the best decision in purchasing fine jewelry. If for any reason you are not satisfied, you can return your item* WITHOUT custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange.


Note: Daniel's Jewelers is not responsible for any returns lost in transit.

Sizing fees and shipping fees are non-refundable.
Online Price, including sizing fees, might be different than Retail Store*.
You are responsible for any shipping and handling charges incurred.


*Please contact the nearest retail stores for details.


PLEASE NOTE: Our online return policy differs from our RETAIL IN-STORE RETURN POLICY


Please click here for full details on our RETAIL STORE POLICIES.


*Customized jewelry pieces are non-returnable. You may exchange these item for another size or send it in for repairs if the item has a manufacturer's defect. Exchanges must be done within 30 days of the date of shipment.


Non-returnable customized jewelry pieces include:
  • Build your own Diamond Jewelry
  • Engraved or Monogrammed Signet Rings
  • Engraved or Etched Baby Cups

All returns, not due to manufacturer's defect, are subject to a $15 restocking fee.


Please click here for complete details of our ONLINE return policy.

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BEST PRICE PROMISE


LOWEST PRICE PROMISE ENSURES YOU GET THE BEST PRICE IN TOWN!


We're so confident that we have the lowest prices on jewelry that we make this promise: if you can find a lower price than the one advertised on Daniel's Jewelers Online - we'll match the price! All you have to do is give us a call and let us know where you found the item.


Competitor's online store must offer the following:

  • Must be exact item*
  • 30 Day Return Policy
  • Free Shipping on $150 or more

In store purchases:

  • Best Price Promise only applies to cash purchases. Daniel's Charge is excluded from this offer.
  • 30 Day Return Policy
  • *For watches, the competitor store must be an AUTHORIZED retailer and the watch must be covered by the original manufacturer's warranty. Grey market, unauthorized watches are excluded from this offer.

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