The most frequently asked questions are answered here.
Q: Can I pay in installments?
A: We regret that we cannot offer credit or layaway plans
for the purchase of mother's rings on the Internet. However, each
of our retail locations in Southern California offers credit to
Q: What payments do you accept?
A: At this time, we accept all major credit cards (Visa, MasterCard, American Express, Discover) and
ATM/debit cards with the Visa or MasterCard symbols, PayPal® checks, and U.S. money orders.
ABOUT THE RINGS
Q. How do I figure out my ring size?
A: We strongly suggest that you visit a local professional jeweler and
have the finger sized. If this is a gift for a loved one, we suggest taking a ring that
you know fits them, and have it sized by a professional jeweler.
How large are these military rings?
A: The dimensions vary slightly according to ring size. However, here are the dimensions
for the Freedom and Independence rings [for standard size 10]. 20mm across the widest part on top. 28mm from top of stone
to bottom of ring shank. The simulated stones are 12X10mm. The Patriot ring is 22mm across the widest part on top; 30mm
from top of stone to bottom of ring shank. The Venus ring is 9mm across the top, 20mm across the shank, and 24mm from top of stone
to bottom of ring shank. The men's Signet ring measures approximately 16.8mm x 13.4mm. The men's Combat top is 13mm x 11mm and the
outer edges of the base measure approximately 20mm x 17.5mm.
Q: I need to make a change to a ring I just ordered. Is this possible?
A: If you ordered within the last 48 hours, we can make any change you require. However, if the ring has
already entered our manufacturing stage, you must CANCEL the order and place a NEW order.
Q: I lost my ring. Can you replace it?
A: If you purchased the ring through DanielsJewelers.com, we have your order information on file. We can
manufacture a new ring accordingly.
Call us 866-958-7664 for more details so we may make payment
arrangements with you.
Q: Will the metal tarnish or fade? Will it turn my finger green?
A: We're happy to say that our collection of stainless steel (Valadium®) and solid gold rings will
not tarnish or fade under normal conditions.
Q. What is Silver Select?
A: This metal is our state of the art invention (patent pending). Silver Select is harder than other tarnish-resistant silver metals and more precious than Sterling Silver. It has a brilliant white luster familiar to sterling silver buyers with added strength from platinum. It is 95% silver, and 5% copper and platinum alloy.
Q: What is Valadium®?
Valadium®: A fine jeweler's stainless steel, with silver toned looks that is value priced. Contains 12% nickel.
Sun-Lite Valadium®: Featuring the durability of fine jeweler's steel, electro-charged with the look of yellow Gold. Contains 12% nickel.
Q: Which metals are available?
A: Balfour military rings are available in Valadium®, Sun-Lite Valadium®, Silver Select®, 10kt and 14kt white gold, and
10kt, 14kt, and 18kt yellow gold. The yellow gold options are a mixture of gold and alloys of silver, zinc and copper.
Q: What is the difference between natural and antique finish?
A: Antique finish - a dark background brings out the polished details.
It is the most popular finish. Black antiquing is available for Valadium, Silver Select and White Gold only. Brown antiquing is available for Sun-Lite Valadium and Yellow Gold only. Natural finish is as beautiful as the antique finish, but without the dark
background. This option is lovely with more subtle detailing, and is available
on 10Kt, 14Kt, and 18Kt gold.
Q: What do you mean by left and right sides?
A: The "left" side corresponds to the left side of the ring AS THE RING WEARER LOOKS at the ring.
In this case, the wording around the stone is right-side up to the wearer.
ABOUT THE EMBLEMS
Q: Is side one on the left or the right?
A: The first side of the military ring is the left side and the seconnd side is the right side.
Q: Which words are included in the side emblem designs?
A: The words that appear BELOW the emblem are always included. For example, some
side emblems for the Marines include the acronym USMC. The words that appear ABOVE
the emblem are optional, customizable engravings.
Q: Where is the Operation Desert Storm emblem?
A: Balfour manufactures the Desert Storm emblem for the Freedom, Independence and Venus rings. We regret
that the Patriot ring is not available with the Operation Desert Storm emblem.
Q: I need a special emblem made. Is this possible?
A: Yes. The set-up fee for the metal-die and manufacture of a special custom emblem is $400.00. Please allow an additional three to four weeks for delivery. If you order 10 or more rings with a custom emblem, we waive the set-up fee.
Q: I need special wording around the stone (on the bezel). Is this possible?
A: Yes. The set-up fee for the metal-die and manufacture of
custom wording around the stone is $99.00. Please allow an additional
three to four weeks for delivery. If you order 10 or more rings with
the same custom wording around the stone, we waive the set-up fee.
Q: Do you offer the Patriot ring with other side emblems?
A: No. The Patriot has fixed side emblems and these may not be modified.
ABOUT THE ENGRAVINGS
Q: May I engrave lower case letters on the sides?
A: No. All engravings are in capital letters. You may engrave
lower case letters on the interior of the ring (up to 18 characters, including spaces).
Q: How are engravings aligned?
A: All engravings are centered above the side emblem you choose. Engravings on two lines
are also centered horizontally.
Q: What engravings are prohibited?
A: Our manufacturer prohibits profanity and trademarked words. If in doubt, please call us at 866-958-7664.
ABOUT THE LASER VUES
Q: May I order a custom laser vue?
A: We regret custom laser vues are not available. Please select
from the laser vue designs at: this page.
MANUFACTURING & SHIPPING TIMES
Q: When should I expect the ring?
A: Each personalized military ring requires between three to four
weeks for manufacturing. Please note that orders with CUSTOM WORDING AROUND THE STONE require
an additional two weeks for the metal die to be cut. This means five to six weeks total manufacturing time.
The shipping method you choose for the ring determines the delivery time. We offer Overnight delivery,
2nd Day Delivery, and Ground Delivery (3 to 7 days). As soon as the ring ships, you will receive a shipping confirmation at the email address you provided for the purchase.
Q: May I pay extra for rush orders?
A: No. All rings require an estimated four to six weeks tme for manufacturing. In some cases rings are shipped
as quickly as two weeks, but we cannot guarantee manufacturing will require less time than four weeks.
Q: Where can rings be sent?
A: We're pleased to ship to every address in the U.S.A., plus Guam and Puerto Rico. Also, we ship to
every APO and FPO address, and every U.S. military base worldwide. Sorry, we CANNOT ship to P.O. Boxes in the U.S.A.
Q: The ring isn't here and it's been more than six weeks. What can I do?
A: Please contact us immediately by phone at 866-958-7664.
Q: The stone fell out of my ring. What can I do?
A: If you purchased the ring through DanielsJewelers.com, you can send it back to us for service. Please call us at 866-958-7664
with the order number, what repair is required, and daytime phone number. We will reply by the end of the next business day.
Q: I damaged the ring. What are my options?
A: Please call us at 866-958-7664 to obtain a Return Authoriziation Number (RAN#). The fee is $60 for total remakes if ring is damaged beyond repair.
We will reply by the end of the next business day.
SERVICE & RE-SIZING
Q: My ring doesn't fit me anymore. How much is re-sizing?
A: Sizing is $40 on Military rings.
Q: I don't like the stone anymore. What are my options?
A: You can send it in for servicing. The fee is $40 for stone changes.
Q: I have an antique military ring and would like to re-create it. Can you help?
A: No, the only military rings we sell are presented online. We suggest you contact the original retailer for more information.
For complete returns instructions, please click here: Returns Policy
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